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The eRAD is a unique diagnostic tool which enables any two parties (A and B) involved in a business relationship, to independently or in collaboration, conduct a relationship "health check". These two parties could be internal or external, customer and supplier, business units, work teams, functions, workplace locations/sites or stakeholder groups or any combination thereof. The two parties could even be individuals seeking to understand and improve their working relationship.
The eRAD report created immediately upon completion of the questionnaire, identifies the Current State and Desired Future State for the relationship under review and makes recommendations for bridging the gap between them. Secondary states, if they exist, are also identified. Secondary states are those pockets or outliers of behavior, practice or performance, for better or worse, that differ from the current state.